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Paid Groupmail X customers moving to Groupmail 7

Verified paid Groupmail X history can qualify an account for either a no-charge Groupmail 7 grant or a $175 purchase route. The route shown in your Groupmail account is the authoritative result; importing Groupmail X data does not establish eligibility.

Check your transition route

Sign in with the email address named in your Groupmail communication or connected to the paid Groupmail X history. Your account will show one of the available outcomes:

  • No-charge route: a perpetual Groupmail 7 licence with one year of updates and support cover, granted when Groupmail 7 is available to that cohort.
  • Purchase route: a full 30-day trial without a card, followed by an optional $175 plus applicable tax purchase for a perpetual licence and one year of cover.

An active trial resumes instead of starting again. A trial that has already been used is not granted a second time. Customers continuing on an active Nemo service do not receive a Groupmail 7 transition offer through this route.

What the $175 path includes

The purchase provides a perpetual Groupmail 7 licence and one year of updates and support. Cover renews automatically at $175 per year unless cancelled. Cancelling cover affects future updates and cover-only services after the paid period; it does not remove the perpetual licence.

The no-charge route also provides one year of cover. That year begins on the later of Groupmail 7 public availability or the date the licence is granted.

If you also own GroupMail 6

GroupMail 6 and Groupmail X evidence can support the same Groupmail account. They do not create duplicate Groupmail 7 licences or extra machine allowances. If the evidence disagrees, Groupmail resolves it to one verified account outcome.

What does not transfer automatically

This transition does not migrate a Nemo account, online-editor access, usage or redemption state. Importing Groupmail X data into the desktop app is a separate local workflow and is not proof of paid Groupmail X history.

If the route shown in your account does not match your purchase history, contact [email protected] from the account email before starting a second trial or purchase.

Stuck? Contact Groupmail Support with your operating system and Groupmail 7 version. Never email a sign-in link or sign-in code.