Groupmail Docs

Practical instructions for setting up Groupmail 7, bringing in contacts, writing and sending messages, and managing your account.

Get started and send a test message

Go from an empty workspace to a received test email

Import a CSV contact list

Map columns, review changes and recover skipped rows

Set up a sending account

Connect a mailbox or relay, verify it and send an account test

Write and personalize a message

Choose an editor, recipients and merge fields

Start here

Get started and send a test message

Go from an empty workspace to a received test email

Sign in to Groupmail 7

Use an emailed one-time verification code — no password or licence key

Download and install

Get the correct installer for macOS or Windows

Groups and contacts

Create and manage a group

Add a sendable audience, rename it, or archive it safely

Add, edit, move and remove contacts

Change contact details or memberships without confusing removal and deletion

Import a CSV contact list

Map columns, review changes and recover skipped rows

Manage exclusions, suppressions and unsubscribes

Choose global or group-only reach and understand send-time skips

Write and send

Set up a sending account

Connect a mailbox or relay, verify it and send an account test

Write and personalize a message

Choose an editor, recipients and merge fields

Review, test send and understand results

Check one real copy, send safely and interpret outcomes

Use Inbox for replies, bounces and unsubscribes

See replies and let Groupmail handle matching bounces and unsubscribe requests

Schedule a message

Send later from this computer and handle a missed or changed schedule

Reuse drafts and starting designs

Continue autosaved work, copy a sent message or use a bundled starter

Design your email

Choose the width, text size, colour, font and picture settings

Account and licence

Activate and manage computers

Activate with an emailed code and manage your machine allowance

Eligibility, trials, licences and cover

How the 30-day trial, perpetual licences and annual cover work

Install and update

Update and recover

Install an eligible update safely or recover from a failed update

Back up, export and recover local data

Create a restorable move-computer file or a readable redacted export

Purchases and migration

Billing, invoices and renewal

Manage payment details, invoices and annual cover

Import from GroupMail 6

Preview and migrate selected data without changing the source

Import from Groupmail X

Bring across contacts, exclusions and your saved emails

GroupMail 6 and Groupmail 7

Why the products have separate purchases and billing

Groupmail X transition

How verified paid history can qualify a transition route

Troubleshooting

Account, download and activation

Fix missing emails, expired codes, downloads and limits

Import, account and sending problems

Route each symptom and collect safe support evidence