Talk to a person.
Email us and a person on the Groupmail team in Ireland replies.
We usually reply within one working day, Irish time. Tell us Mac or Windows, your Groupmail version, and what you saw. A screenshot helps.
Please don’t send passwords, sign-in or trial codes, your contact list, message content or backups.
Quick answers.
Most questions have a short answer in Docs. Each one takes a minute to read.
Download and installGetting the app onto your Mac or PC, and the security prompts you’ll see.→
Sign-in, trial and activationDidn’t get the code, can’t find the download, or the app won’t activate.→
Licences and coverWhat your licence includes, how many computers, and what happens after 30 days.→
Billing and invoicesInvoices and renewing cover.→
Refunds30-day money-back guarantee, no reason needed.→
Moving from GroupMail 6Bring your groups, contacts and drafts across.→
Import and sending problemsA list won’t import, or a message won’t send.→
Buying for a team.
One licence covers up to 3 computers, Mac and Windows. Buying for more people? Email us before you buy.
Licences and computers are in Your account →