Refund policy
30-day money-back guarantee. If Groupmail 7 isn’t right for you, tell us within 30 days of paying and we’ll refund the full amount you paid, including tax.
1. What the guarantee covers
This policy covers a Groupmail 7 licence bought from groupmail7.com or from a Groupmail checkout link, provided by Groupmail Ltd, a company established in Ireland. You can ask for a refund within 30 days of the date you paid. We refund the full amount you paid, including tax.
The guarantee also covers the optional $175 a year updates and support renewal: ask within 30 days of paying for a renewal and we refund it in full, including tax.
2. How to ask for a refund
Email [email protected] from the address you used at checkout, or tell us that address. You don’t need to give a reason. A person reads every message.
3. What happens next
- We refund the payment to the card or payment method you used. Your bank may take a few days to show it.
- If you are refunded for a licence, your licence is switched off.
- If you are refunded for a renewal, only that renewal’s year of updates and support is removed. Your licence stays active and you keep using Groupmail 7.
- Your contacts and emails stay on your own computer. We do not receive a copy of them in the ordinary course of your use of the app.
4. After 30 days
After 30 days, payments are not refundable, except where the law requires a refund. If something is wrong with the app, email us and we’ll help.
5. Your legal rights
This guarantee is in addition to your rights under consumer law. Nothing in this policy takes away any right you have that cannot lawfully be excluded.
6. Contact
Groupmail Ltd, Ireland — [email protected]. See also our Terms of Service.